Refund policy

Return & Refund Policy

Last Updated: September 2026

At OKILEY, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return & Replacement Period

You may contact us within 7 days of delivery if you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • A product that is materially different from what you ordered

2. How to Request a Return or Replacement

Please contact us at:

Email: okiley.com@gmail.com

Please include:

  • Your order number
  • Your name
  • Description of the issue
  • Clear photographs of the product
  • A video showing the issue, where applicable
  • Photographs of the packaging, where relevant

Our team will review the request and provide further instructions.

3. Product Condition

For an approved return or replacement, the product should generally be returned in the condition in which it was received, along with its original packaging and included accessories, where applicable.

We may inspect the product before approving a replacement or refund.

4. Non-Eligible Returns

Returns or replacements may not be accepted for:

  • Change of mind
  • Normal wear and tear
  • Damage caused by misuse
  • Damage caused after delivery
  • Improper use or handling
  • Missing parts caused after delivery
  • Requests made after 7 days from delivery

5. Refunds

If an eligible product cannot reasonably be replaced, OKILEY may provide a refund.

For prepaid orders, approved refunds will generally be processed through the original payment method or applicable payment provider.

For COD orders, we may request bank or UPI details necessary to process an approved refund.

6. Refund Processing Time

Once a refund is approved, the time required for the amount to appear in your account may depend on the payment provider or banking institution.

7. Return Shipping

If the return or replacement is required because the product was damaged, defective, or incorrectly supplied by OKILEY, we will determine the appropriate return shipping arrangement.

For other situations, return shipping may not be provided by OKILEY.

8. Cancellation

If you want to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once the order has been processed or shipped.

9. Contact Us

OKILEY
Email: okiley.com@gmail.com
Location: Mumbai, Maharashtra, India
Website: https://okiley.com/

Please mention your order number in all order-related communications.

Important: Shopify recommends that refund policies clearly state the return timeframe, return address, who pays return costs, refund timing and contact information.