Terms of service

Terms of Service

Last Updated: September 2026

Welcome to OKILEY.

By accessing or purchasing from https://okiley.com/, you agree to these Terms of Service.

1. About OKILEY

OKILEY is an online store offering children's toys, learning products, activity products, gifting products and related products.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

Minor differences in colour, appearance or packaging may occur due to photography, lighting, screens or manufacturer packaging changes.

3. Pricing

All prices displayed on our website are in Indian Rupees unless otherwise stated.

Prices and promotional offers may change without prior notice.

4. Orders

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication method.

OKILEY reserves the right to cancel an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery restrictions

If a prepaid order is cancelled by OKILEY, the applicable amount paid will be refunded.

5. COD Orders

For Cash on Delivery orders, payment is collected at the time of delivery unless otherwise stated during checkout.

Customers are expected to provide accurate contact and delivery information.

6. Online Payments

Online payments may be processed through third-party payment providers available at checkout.

Available payment methods may include UPI, cards, net banking and other methods displayed during checkout.

7. Shipping

Orders are delivered to serviceable locations across India.

Delivery estimates are provided at checkout or through available order communication channels.

Please refer to our Shipping Policy for further information.

8. Returns, Exchanges & Refunds

Returns, exchanges, replacements and refunds are subject to our applicable Return & Exchange Policy and Refund Policy.

9. Intellectual Property

OKILEY's name, logo, branding, website content, photographs, graphics, product descriptions and other original content may not be copied, reproduced, distributed or commercially used without permission.

10. Prohibited Use

You agree not to:

  • Use our website for unlawful purposes
  • Submit fraudulent orders
  • Provide false information
  • Misuse promotional offers
  • Attempt unauthorized access
  • Interfere with website security or functionality

11. Third-Party Services

Our store may use third-party services including Shopify, fastrr/Shiprocket, payment providers, shipping providers, analytics services and advertising platforms.

Their respective terms and policies may also apply.

12. Limitation of Liability

To the extent permitted by applicable law, OKILEY will not be responsible for delays, interruptions or failures caused by circumstances outside our reasonable control, including courier delays, technical failures, natural events or third-party service interruptions.

13. Changes

We may update these Terms of Service from time to time.

The latest version will always be published on this page.

14. Contact

OKILEY
Email: okiley.com@gmail.com
Location: Mumbai, Maharashtra, India
Website: https://okiley.com/